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Shipping - Overseas Customers

Please read the following about shipping to our overseas customers.

Although we are an Australian based business we also cater for overseas customers.

  • All orders are sent via Australia Post with the price calculated based on the weight of the order. This is calculated at the time of checkout.
  • For orders under 2kg in weight there are 3 choices for delivery:
    • Registered Post International - This takes 3 - 10 working days* to metropolitan areas of most countries and requires a signature on delivery. Most orders can be tracked through your own country's Post web site once they arrive in your country (this service varies from country to country).
    • Express Post International - This takes 3 - 7 working days* to metropolitan areas of most countries, requires a signature on delivery and can be tracked through the Australia Post web site.
    • Express Courier international - An express courier service that takes 2 - 4 working days* to deliver to metropolitan areas of most countries, requires a signature on delivery and can be tracked through the Australia Post web site.
    • *Please Note: Delivery times are approximate times given to us by Australia Post and can vary especially if orders are held by customs in your country.
    • Please Note: Times given are based on when your order is shipped (not when you place your order with us).
    • Please Note: If you want full online tracking of your order you MUST choose Express Post International or Express Courier International. (Registered Post International only offers limited tracking that is only available in some countries)
  • For orders over 2kg in weight there are 2 choices for delivery:
    • Express Post International - This takes 3 - 7 working days* to metropolitan areas of most countries, requires a signature on delivery and can be tracked through the Australia Post web site.
    • Express Courier international - An express courier service that takes 2 - 4 working days* to deliver to metropolitan areas of most countries, requires a signature on delivery and can be tracked through the Australia Post web site.
    • *Please Note: Delivery times are approximate times given to us by Australia Post and can vary especially if orders are held by customs in your country.
    • Please Note: Times given are based on when your order is shipped (not when you place your order with us).
  • Proof of Postage is available on request.
  • Deliveries will require a signature upon delivery - so please try and make your delivery address one where there is someone available during the day to sign for deliveries.
  • Postage charges calculated are valid only for orders that are under 20kg in weight - If your order is over 20kg we will contact you to make alternative arrangements. (Please note - his may involve extra postage charges).
  • We do not currently deliver to all countries - If you get a message telling you that we do not currently ship to your country please contact us so that we can make alternative arrangements.
  • We always try to pick and pack your orders as quickly as possible but you need to allow up to 5 days before your order is shipped.
  • The customer is responsible for all import duties and other country specific charges that may apply.
  • The customer is also responsible for all return postage charges when orders are returned to us for any reason.
  • It is the customers responsibilty to ensure that products ordered are allowed to be imported into their country - We take no responsibilty for (and no refund will be given for) goods that are seized or destroyed by customs.
  • All products are sent as 'merchandise' with full cost of goods (in Australian Dollars) stated on customs forms, with an invoice included with all deliveries. We DO NOT mark orders as gifts or samples and DO NOT understate the value of the products ordered.
  • We will contact you about any order that will take us more than 7 days to send.
  • Please remember that postage is calculated on the total weight of the product (eg. a 1kg protein powder will weigh more than 1kg once the weight of its container is taken into account) plus packaging.
  • We reserve the right to charge extra for very large or very heavy orders. We will always contact you before doing this.
  • Please make sure your contact details are up to date so that we can contact you about your order if we need to.
  • If you receive a message that your order is over the maximum weight that we ship please contact us so that we can make alternative arrangements.
  • Refunds for 'goods not received' will only be given when the goods are received back by us or an investigation has been completed by Australia Post and the Postal Authority in your country that confirms the goods were not received (this can take up to two months to complete). Refunds will not be given for any postage charges.

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