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Shipping - australian customers

Please read the following about shipping to our Australian customers.

  • All orders are sent via Australia Post with the price calculated based on the weight of the order. This is calculated at the time of checkout.
  • Customers can choose standard or express post services.
    • Standard Post - Takes 2 - 5 days to most areas in Australia.
    • Express Post - Next business day delivery to areas in the Australia Post Express Post Network.
    • Please Note: These times are from when your order is shipped (not from when you place it with us).
  • If there is no one at the delivery address a card will be left and the order will need to be picked up at your local post office. You may need identification to do this.
  • Deliveries will require a signature upon delivery - so please try and make your delivery address one where there is somone available during the day to sign for deliveries.
  • If you make the request that the delivery be left at your premises we put this request on the package and we take no responsibility for missing orders or orders 'not delivered'.
  • Please note that the time shown for delivery when you check out is the estimated time for delivery once your order has been shipped.
  • We always try to pick and pack your orders as quickly as possible but you need to allow up to 5 days before your order is shipped.
  • We will contact you about any order that will take us more than 7 days to send.
  • Please remember that postage is calculated on the total weight of the product (eg. a 1kg protein powder will weigh more than 1kg once the weight of its container is taken into account) plus packaging.
  • We reserve the right to charge extra for very large or very heavy orders. We will always contact you before doing this.
  • Please make sure your contact details are up to date so that we can contact you about your order if we need to.
  • If you receive a message that your order is over the maximum weight that we ship please contact us so that we can make alternative arrangements.

 


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